1. Ordering and Stock Availability
1.1. All products listed on our website are subject to availability. We generally have all items in stock for next day delivery, however occasionally there may be a small delay whilst more stock is acquired. You will be informed of any delays once your order is placed or on request via email.
1.2. We aim to provide any colour requirements stated with an order. Sometimes due to stock availability issues we cannot fulfil these colour requirements. In this case an alternative colour will be posted. If this is not satisfactory, please let us know when you place your order by stating it in the checkout notes.
1.3. All order forms must be fully completed, with the correct information given within each field.
1.4. The address details that you provide may be used to carry out further checks or “authorisations” with the card issuer for security purposes. In some instances a proof of identity and/or a proof of address may be requested.
1.5. Complications caused by any of the above in Clauses 1.3 - 1.5 may cause a delay in the processing and despatch of your order. Any problems encountered in clauses 1.4 and 1.5 could cause a delay in the processing and despatch of your order.
2. Payment / Ownership of Goods
2.1 We accept payment by Visa/Mastercard/Maestro/Switch/Solo through our own payment processing gateway, and Delta, Electron and Amex cards through Paypal. We also accept Google Checkout. These options are made clear in the checkout process.
2.2 Payment is taken at time of placing the order.
2.3 Within these terms and conditions: "Promotional Product" means an item or product offered free of charge with goods that have been supplied and paid for, or discounted to free. “Goods” means all products that are offered for sale by Audio Mania and also applies to mobile phones that have been discounted or supplied free of charge on contract connections.
2.4 Goods and promotional products remain the property of Audio Mania until the goods are paid for in full. If your cardholder declines payment, whether before or after despatch of the goods to you, we will treat the order as being cancelled. If the goods and promotional products have been dispatched we may:-
a) Require you to return the goods and the promotional products to us in the original condition within 7 days; or
b) Require you to pay in full by satisfactory alternative means within 7 days.
2.5 Any claim or obligation under this Clause is without prejudice to our rights.
3. Website Accuracy
3.1. Audio Mania does not guarantee the accuracy of information supplied on the web site. This includes (but is not limited to) product specifications, network tariffs, call charges, product prices and special offers and promotions which may change without prior notice, before or after you have placed your order with us.
3.2. Products, prices, offers and promotions are valid only for the period they are displayed on our website (unless otherwise stated) - all of which are subject to availability.
3.3. Pictures of products are as a representation only and should be used only as a guide. Specifications and/or colours of products may change without prior notice.
4. Product Warranty
4.1. MP3 Players: Products come with a 12-month manufacturers warranty. This will only be valid with an invoice from us, which can either be printed from your account, or provided on request. If the item becomes faulty during the first 180 days, please contact us and we will arrange for the repair or replacement of the item. After this period the warranty is provided direct with the manufacturer, based abroad. We can provide you with their address and contact details on request.
4.2. Memory Cards: Products come with a manufacturers warranty, normally between 5 and 10 years. This will only be valid with an invoice from us, which can either be printed from your account, or provided on request. If the item becomes faulty during the first 28 days, please contact us and we will arrange for the repair or replacement of the item. After this period the warranty is provided direct with the manufacturer. We can provide you with their address and contact details on request.
4.3. In general all items are tested before dispatch. This is to reduce probability of unsatisfactory items being delivered. They are tested by experienced technicians and are treated with utmost care. This also allows us to check contents of packages and ensure items are advertised correctly.
5. Delivery
5.1. Packages are delivered by Royal Mail or Securicor Omega Express. Both delivery methods require a signature upon delivery. The signature of any person upon delivery shall be deemed to signify the acceptance that the goods have been received. Please note that this term will stand whether or not the person signing is the actual customer.
5.2. Delivery options are presented in the checkout process, Royal Mail First Class Recorded delivery includes insurance up to £36 in the event that it is lost or damaged in the post. It is suggested that you use Special Delivery which includes insurance up to £500 for items valued at more than £37, especially during busy postal periods. Audio Mania cannot be held responsible for the loss or damage of any items whilst in transit, however we will process any claims for loss or damage on behalf of the customer.
5.3. Please allow up to 15 working days for first class and first class recorded items to be delivered. If your item has not arrived within this time we will commence the procedure to claim compensation from Royal Mail.. We will dispatch replacement lost in the post items once you have returned our confirmation of items lost in the post form (P91). We will attempt to process this form as quickly as possible and dispatch your replacement.
5.4. We do not deliver any orders outside of the United Kingdom.
5.5. Free delivery is offered on orders over a specified value. This applies only to recorded delivery services. In the event the customer returns an item, Audio Mania reserves the right to charge postage charges of between 4.99 and 14.99 to cover shipping costs and admin fees.
6. Privacy of Information
6.1. Please see our privacy information page for more details
7. Pricing
7.1. Unless we indicate otherwise, all prices stated are the net final prices of the goods. The only additional charge to your order will be delivery cost. All Errors and Omissions are excepted.
8. The Return of Goods
8.1. Where goods become faulty within the first 14 days, the faulty items must be returned to us, with the original packaging, within 28 days from the date of Dispatch. Refunds must be requested on the RMA form, this is also advised on the RMA form notes.
8.2. Where goods become faulty outside the first 14 days, the faulty items must be returned to us, with the original packaging. The faulty item will be replaced or an exchange is possible subject to stock availability and prior arrangement.
8.3. If an item is unwanted and returned within the cooling off period of 7 days from delivery you will be entitled to a full refund for the cost of the product, including the original postage charges. We cannot offer a refund on return postage charges. It must be returned in the same condition it was dispatched with all accessories and packaging.
8.4. If an item is unwanted and returned within the extended cooling off period of 28 days from delivery you will be entitled to a maximum of 80% of the cost of the item. It must be returned in the same condition it was dispatched with all accessories and packaging. Items cannot be returned for a refund after 28 days from dispatch.
8.5. It is the customer`s responsibility for the safe return of all goods. We suggest Royal Mail Special Delivery or Royal Mail Recorded Delivery. Items must be treated with reasonable care prior to return. We do not refund return postage costs.
8.6. Refunds will not be given if Audio Mania judge that the product has been wilfully damaged, misused, neglected, overloaded, modified, adapted or repaired.
8.7. While we try to process all returns within 5 working days please allow up to 28 days for your return to be processed. Refunds may take up to 5 working days to display on your account.
8.8. Audio Mania Ltd accept no responsibility for the loss of data or information stored on any products or accessories returned to us. Please ensure you keep a copy of all data on products sent to us. If a product becomes corrupt or damaged and data backup is not possible we will do our utmost to recover any data, but cannot guarantee recovery.
10. Your Legal Rights as a Consumer
10.1 These terms and conditions to not affect any of your rights relating to faulty or mis-described goods.
11. Complaints
11.1. If you have cause for complaint regarding any product or the service provided by Audio Mania please write to our complaints department using the address available on the contacts page marking it for the attention of "Audio Mania Complaints Dept".
