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01.4Gb 1.8" Samsung Flash Square M
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SPECIAL OF THE DAY
8Gb 1.8" Samsung Flash Square MP4 Player
8Gb 1.8" Samsung Flash Square MP4 Player
 £49.99  £24.99 

Faq
Delivery and Charges
Price Match
Which Music Player to buy?
Drivers/Software & Manuals
Troubleshooting & Returns

Articles
January 4th, 10
MP3 players for Classical Music Listeners

The Classical music listeners out there are not your standard music listeners. They fit into an entirely different category. Being interested in ...

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December 15th, 09
Which music player to buy?

Every month, manufacturers unleash even more MP3 players onto an increasingly confused public. Not only do these devices have...

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Troubleshooting & Returns

  1. How do I return my item?
  2. Returns Merchandise Authorisation (RMA) form
  3. I havent received my RMA code
  4. I cant copy music/video onto my player
  5. My player wont play my music
  6. My player only plays the first few seconds of each song
  7. My MP3 Player wont turn on
  8. How can I extend my players battery life?
  1. How do I return my item?
    To return your item you will need to get in contact with the support team, their contact email address is on the contacts page. Please note the sales telephone operators will not be able to assist in any support enquiries.

    Please let them know your order number, delivery address and the fault/reason for return. They will try and sort the problem via email if possible, but if this is not possible they will email you a RMA (Returns Merchandise Authorisation) number and the address to send it back to.
    You must complete the pdf form they send you with all tthe requested information and send the item back by recorded or special delivery.
    Returns may take up to 14 working days to be processed.

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  2. Returns Merchandise Authorisation (RMA) form

    Please note this form will NOT be valid without an RMA code from the support department.

    Please email support@audio-mania.co.uk to request an RMA code.

    Once this is complete please download the form here:RMA Form.pdfYou will require Adobe Acrobat installed on your system to view this document. If you do not have it installed you can download it from www.adobe.comIf you have trouble viewing the Adobe PDF file the word document is below:RMA Form.doc



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  3. I havent received my RMA code
    If you havnt received your RMA code to return your item please check your junk/spam folders. As the email contains an attachment it often is blocked from your inbox folder. Please check your other folders before emailing support for another one.

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  4. I cant copy music/video onto my player

    You must use drag and drop in"My Computer" to copy music onto your player:

      There are two methods to copy music/video onto your player:

    Method 1:

    • Select the file/folder you wish to copy onto your player.
    • Press Ctrl + C, or go to the edit menu and select copy
    • Go to My Computer and select the music player, which should show up as a Removable Disk
    • Press Ctrl + V, or go to the edit menu and select paste
    • Allow the music to copy across onto the player

    Method 2:

     

    • Go to My Computer and select the music player, which should show up as a Removable Disk
    • Load another window with your music directorys/songs in
    • Select the music directory and drag it across to the Removable disk window
    • Allow the music to copy across onto the player
    Please note you will not be able to copy music/video to your player using programs such as itunes or windows media player, you need to use drag and drop. Other programs such as winamp will function correctly.

     



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  5. My player wont play my music
    • Ensure your player has the capability to play the music format you are trying to copy onto the player. There are sample music files available in our other FAQs.
    • Ensure your music is encoded in the correct format. The minimum and maximum bitrates are normally specified in the player specifcations, normally between 56kbps and 256kbps.
    • Ensure you are copying the music onto the player correctly, see the other FAQ on copying music onto your player for more information
    • Ensure your music doesnt require licenses to be copied with the player. Most our players do not have license support, which means some music downloaded from online stores such as the Itunes Store will not function on there players.
    • Ensure the volume is turned up
    • Ensure you are in the Music menu, and not in the voice record menu.


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  6. My player only plays the first few seconds of each song
    Check the Intro function is not enabled

    To check this function is disabled you need to enter the settings menu.

        * MP3 - Go to the settings menu, then to the repeat mode submenu. Select "Normal"
        * MP4 - Commence playing a song then click the menu button. Select the Repeat submenu and select "Normal"


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  7. My MP3 Player wont turn on
    • Check you have a brand new battery inserted. We recommend a Duracell or Energizer for the best performance.
    • Check the hold button is turned off
    • Check you are pressing the correct button (circular mode button for MP3, and play button for MP4). Also check the side slide button is up on the MP4 Players.


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  8. How can I extend my players battery life?

    Want to get more battery life out of your digital audio / portable MP3 player? Consider reducing the length the backlight comes on, or turn off the backlight completely if you are not planning on using the player in the dark. The backlight can suck up a lot of battery power, and if you can read the music titles in low-light situations, save some of that power to help increase its music playing time.

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